FAQ
General Services
- Full Truckload (FTL)
- Less Than Truckload (LTL)
- Intermodal Transportation using multiple modes of transportation, such as trucks, trains, and ships, to move freight from origin to destination. It offers flexibility and cost savings by utilizing different transport modes.
- Air Freight For time-sensitive shipments, It is ideal for perishable goods, high-value items, or urgent deliveries.
- Ocean Freight It is suitable for large international shipments that are not time-sensitive. Different options like Full Container Load (FCL) and Less than Container Load (LCL) are available.
- Temperature-Controlled Freight For goods that require specific temperature conditions during transportation, temperature-controlled freight services maintain the required temperature throughout the journey to preserve the quality of the products.
- Proper Packaging We ensure that all cargo is securely packaged and labeled correctly according to its type and handling requirements. We use appropriate packaging materials to protect the cargo during transportation.
- Use of Equipment Utilize the right equipment for handling different types of cargo, such as forklifts, pallet jacks, cranes, and other specialized tools. Regular maintenance and inspection of equipment are essential to prevent accidents.
- Safety Protocols Implement strict safety protocols for handling hazardous materials, fragile items, perishable goods, and oversized cargo. This includes following proper loading and unloading procedures, securing cargo during transportation, and using personal protective equipment when necessary.
- Risk Assessment Conduct risk assessments to identify potential hazards associated with handling specific types of cargo. Develop contingency plans and emergency procedures to address any unforeseen situations that may arise during handling.
- Compliance with Regulations Ensure compliance with local, national, and international regulations governing the handling and transportation of different types of cargo. This includes adhering to safety standards, labeling requirements, and documentation procedures.
- Monitoring and Supervision Regularly monitor and supervise cargo handling operations to ensure that safety protocols are being followed correctly. Address any safety concerns or deviations from procedures promptly.
Absolutely! A competitive company like ours are equipped to handle both domestic and international shipments. Whether the customer needs to transport goods within the same country or across borders to different countries, we have the expertise and resources to manage all types of shipments efficiently.
For domestic shipments, we can arrange transportation within the country using trucks, or other modes of transport to ensure your goods reach their destination securely and on time.
When it comes to international shipments, we specialize in navigating the complexities of global logistics. We can help with customs clearance, documentation, and selecting the most cost-effective and reliable transportation methods for your international shipments. So, whether you have shipments that need to move locally or internationally, our freight forwarding services are designed to meet your specific needs and ensure a smooth and hassle-free shipping experience.
We provide our freight forwarding services globally, covering a wide range of geographic regions. Whether you need assistance with shipments within the country, across continents, or to remote locations, we have the capabilities to support your shipping needs effectively. Our services are designed to cater to both domestic and international shipping requirements, ensuring reliable and efficient transportation of goods wherever they need to go. If you have any specific regions or destinations in mind for your shipments, contact us today
Airfreight & Ocean Freight
The transit times for airfreight and ocean freight can vary depending on several factors such as the distance between the origin and destination, the specific route taken, the shipping method chosen, and any potential delays in customs clearance or weather conditions.
Airfreight
– Airfreight is known for its speed and reliability, making it a popular choice for time-sensitive shipments.
– For international airfreight, transit times can range from a few days to a week, depending on the distance and the airline’s schedule.
– Domestic airfreight shipments typically have shorter transit times, often ranging from 1 to 3 days.
Ocean Freight
– Ocean freight is a cost-effective option for shipping larger volumes of goods over longer distances.
– For international ocean freight, transit times can vary significantly based on the shipping route and the type of service, full container load or less than container load.
– Generally, ocean freight shipments between major trade routes can take anywhere from a few weeks to a couple of months.
- Secure Packaging Proper packaging is essential to protect your goods from damage during transit. We recommend using sturdy and appropriate packaging materials to prevent breakage or shifting of items.
- Professional Handling Our team of experienced professionals handles your cargo with care, ensuring that it is loaded and secured correctly in containers or aircraft to minimize the risk of damage.
- Compliance with Regulations We ensure that all necessary customs regulations and safety standards are followed to prevent any delays or issues that could compromise the security of your cargo.
- Speed Airfreight is significantly faster than ocean freight. If you have time-sensitive goods or need quick delivery, airfreight can expedite the shipping process and ensure your cargo reaches its destination promptly.
- Reliability Airlines operate on strict schedules, which often results in more reliable delivery times compared to ocean freight, where shipments can be subject to delays due to weather conditions, port congestion, or other factors.
- Global Reach Airfreight provides extensive global connectivity, allowing you to ship goods to almost any destination worldwide efficiently.
- Reduced Inventory Costs The faster transit times of airfreight can help reduce inventory holding costs by minimizing the time goods spend in transit. This can lead to improved cash flow and inventory management.
- Enhanced Security Airfreight offers greater security measures due to strict airline regulations and oversight. Your cargo is typically handled with care and monitored closely throughout the journey.
- To determine the best freight option for your cargo, we consider various factors to ensure your shipments are handled efficiently and cost-effectively,
Urgency If your cargo needs to reach its destination quickly, airfreight is usually the preferred choice due to its faster transit times. However, if time is less critical, ocean freight may be more cost-effective.
- Cost Airfreight is generally more expensive than ocean freight. We analyze the cost implications based on your budget and the value of the goods being shipped to provide you with the most economical solution.
- Volume and Weight The size and weight of your cargo play a crucial role in determining the best freight option. Larger shipments or heavy goods may be more suitable for ocean freight to minimize costs.
- Destination The location of your shipment’s destination is essential. Airfreight is ideal for international destinations or regions with limited accessibility, while ocean freight is suitable for certain regions and bulkier items.
- Nature of Goods The type of goods you are shipping also influences the choice of freight. Perishable or fragile items may require the speed and security of airfreight, while non-urgent, durable goods can be transported via ocean freight.
- Customs Requirements We consider any specific customs regulations or documentation needed for your cargo. Certain goods may have restrictions that make one mode of transport more suitable than the other.
When it comes to the size and weight limitations can vary depending on the shipping company you choose. Some companies have restrictions on the dimensions and weight of packages they can handle. It’s always a good idea to check with the specific company you’re interested in using to see what their limits are.
Air freight is ideal for a wide range of items, including but not limited to:
– Consumer goods such as clothing, electronics, and personal items.
– Perishable goods like fresh produce, seafood, flowers, and pharmaceuticals that require timely delivery.
– High-value items like jewelry, artwork, or technology that need secure and fast transportation.
– Machinery and parts used in industries such as automotive, aerospace, and manufacturing.
– Documents and small packages for urgent deliveries.
– Medical supplies and equipment that require timely delivery to hospitals and clinics.
Yes, there are restrictions. Certain items such as hazardous materials, explosives, firearms, flammable liquids, and some chemicals are restricted or prohibited for air freight. It’s essential to check with us AGC Globalfor specific regulations, in such cases there are several documents needed (Dangerous Goods Declaration (DGD), Material Safety Data Sheet (MSDS), Export License or Permit, Packing List, Customs Documentation.
The primary differences lie in scale, speed, and purpose. Air freight is designed for larger and heavier shipments, typically over 45 kg, and is best suited for commercial or bulk goods. In contrast, courier services focus on smaller packages, usually under 45kg, and provide fast, door-to-door deliveries for personal or small business needs.
Our focus is on air freight and other logistics solutions for larger, bulk shipments. We do not ship smaller packages or documents (any packages below 45 kg)
Special Project Cargo
It refers to shipments that require unique handling due to their size, weight, shape, or characteristics. This type of cargo often involves complex logistics and may need customized solutions to ensure safe and efficient transportation. Examples of special project cargo include heavy machinery, oversized equipment, delicate goods, hazardous materials, or items that require special temperature control during transit.
AGC Global manages oversized or heavy cargo by utilizing specialized equipment, such as heavy-duty trucks, cranes, and forklifts, to handle the loading and unloading of the cargo. We also employ experienced personnel who are trained in handling large and heavy shipments safely and efficiently. Additionally, AGC Global may arrange for permits and escorts for oversized cargo that requires special permissions for transportation on roads. They work closely with their network of carriers and partners to ensure that the cargo is transported securely and reaches its destination on time. AGC Global’s expertise in managing oversized or heavy cargo allows them to provide customized solutions tailored to the specific requirements of each shipment.
AGC Global handles unusually shaped cargo by employing specialized techniques and equipment tailored to the unique characteristics of the cargo. We may utilize custom crating or packaging solutions to ensure the cargo is properly secured during transit. Additionally, AGC Global’s experienced team can create customized loading and unloading plans to accommodate the irregular shape of the cargo. By leveraging their expertise and network of partners, AGC Global can provide efficient and safe transportation for unusually shaped cargo to its destination.
Yes, AGC Global offers custom solutions for unique cargo needs. They have the expertise to tailor their services to accommodate the specific requirements of different types of cargo, including oversized, heavy, delicate, or unusually shaped items. By leveraging their experience, specialized equipment, and network of partners, AGC Global can provide personalized solutions to ensure that unique cargo is handled and transported safely and efficiently.
Logistics & Support
To track your shipment, you can usually use the tracking number provided by us. This tracking number allows you to monitor the status and location of your shipment in real-time. You can contact our customer service to input the tracking number and get the latest updates on your shipment’s whereabouts and estimated delivery time.
If your valuable cargo is delayed or lost, it’s essential to contact AGC Global customer service team as soon as possible to report the issue. Provide us with the necessary details, such as the tracking number and shipment information, so we can investigate the situation. We will work to resolve the delay or locate the lost cargo by tracing its last known location and checking with their network of carriers. Communication with AGC Global is key in such situations to ensure they take appropriate actions to address the delay or loss of your cargo.
If you need to change your shipment details, such as the delivery address, contact information, or any other specifics, you should reach out to AGC Global promptly. We will assist you in updating the necessary information to ensure a smooth and accurate delivery process. It’s essential to communicate any changes as soon as possible to avoid any potential issues with your shipment, and also it will change the shipment costs according to your new details.
Payment & Insurance
You can typically pay using methods like, bank transfers, cheques, and sometimes even cash.
In most cases, insurance for your freight services is not automatically included. You usually need to arrange it separately to ensure that your goods are covered in case of any damages or losses during transit.
AGC Global typically offers insurance options for shipments, but it’s important to confirm with them directly as insurance coverage may vary depending on the type of shipment and specific terms of the service agreement. It’s advisable to inquire about insurance options when arranging the shipment to ensure that your cargo is adequately protected in case of unforeseen circumstances.